Refund policy

3-Day Easy Exchange

If something feels off with your order, we’ve got you covered.

You can request an exchange within 3 days of delivery if:

• The product is damaged or defective
• You received the wrong item
• The fit or feel wasn’t what you expected

We’ll make sure you’re not stuck with something you don’t like.

How it works

• Raise a request within 3 days of delivery via care@4-20.inor WhatsApp
• Share a quick photo of the issue (unboxing video helps but is optional)
• Once approved, we’ll guide you on the next steps (pickup or self-ship)
• Replacement will be dispatched after a quick quality check

Timeline

• Requests are reviewed within 24-48 hours
• Replacement is initiated within 3–5 working days after approval

Conditions

• Item must be unused and in original condition
• Original packaging should be intact
• Exchange is subject to a basic quality check

We don’t offer returns right now, but we make sure you’re not stuck with something you don’t like. Thank you for supporting.